Frequently Asked Questions

Choose a product with the text or logo options you need, then enter your wording or upload artwork in its personaliser. Review the visual and check names, numbers, spelling, line order and spacing before ordering. A separate manual proof is available on request; it is not automatically sent for every personalised order. If you need artwork or layout help, contact us before ordering.

Can I get a custom logo stamp?

Yes. Choose a logo stamp with an impression area that suits your artwork. The online personaliser accepts SVG, PNG and JPG/JPEG files. PDF upload is not currently supported in the online personaliser; if you only have a PDF, contact us before ordering. Fine lettering and intricate details can become difficult to read when reduced, so check the layout at the stated impression dimensions. Read our artwork upload guide for help preparing your file.

What stamp do I need for my business?

Start with what you need to print and whether it changes:

Fixed wording, addresses or short messages: choose a text stamp. Compare small text stamps, medium text stamps and large text stamps by their impression dimensions, leaving room for readable lettering.
A logo, or your logo with contact details: use our logo stamp guide. Check that the product's personaliser supports the layout you need and that fine details remain readable at the finished size.
A date you need to change: choose a dater with adjustable date bands using our date stamp guide. A date typed into fixed custom artwork stays the same; it does not update automatically.

Measure the space available and check that the stamp's ink suits your material before ordering. For size or design advice, prepare an artwork-help enquiry. For several stamps or different staff names, plan a bulk order.

What types of stamps do you offer?

We offer self-inking stamps, pre-inked stamps, traditional rubber stamps, date stamps, address stamps, signature stamps, and more. Whether you need something for personal or professional use, we have a stamp to suit you.

Need help preparing your stamp artwork?

Include the details below when you contact our team. If you have already ordered, include your order number and the email address used at checkout.

Stamp and size: the product link or model, plus the impression width and height in millimetres if known. Tell us if you need help choosing a size.
Exact wording: names, numbers and text in the intended line order. Point out anything that must stay together or be given more space.
Artwork: tell us which file format you have and whether you can provide the original logo file. Read our artwork upload guide for preparation and upload help.
Use and colour: what material you want to stamp and your preferred ink colour, so we can check suitability.
The problem: explain whether the file will not upload, the preview looks wrong, or you need help with layout or legibility. Include the exact error message and your device/browser if relevant.
Quantity and timing: how many stamps you need and any required date. The team will need to check the requirements before confirming what is possible.

For an existing order, clearly identify any proposed change and contact us promptly so the team can check its production status. A request does not confirm that a change can still be made.

Prepare an artwork-help email

Your email app opens a draft with these prompts. Fill in what you know, attach your artwork or screenshot manually, then review and send it. If the draft does not open, email info@stampdesign4u.co.uk or use our contact page. Sending a file does not confirm suitability, a separate proof or a change to an order; the team will check your request.

Send an artwork-help enquiry · Different names or several designs? Plan a bulk order

Can I change wording or delivery details after ordering?

Contact us promptly with your order number and the email address used at checkout. We need to check the production and despatch stage before confirming whether a change is possible.

For the stamp design, send the complete final wording in the intended line order and explain any artwork change.
For delivery, provide the complete new address and postcode. Make clear whether you mean the address printed on the stamp, the delivery address, or both.
Keep the requested changes together in one message so the team can check the complete details.

Sending a request does not confirm a change or put an order on hold. Please wait for the team to confirm which changes can be made.

Prepare an order-change email

The button opens a draft in your email app for you to complete and review before sending. Attach any updated artwork manually if needed. If the draft does not open, email info@stampdesign4u.co.uk or use our contact page.

Repeat orders

Can I order the same stamp again?

Yes. Send your previous order number, quantity and any changes so we can check the model and artwork availability. Use our repeat-order request page for another copy, updated details or a matching replacement ink pad.

Ink Colours

Can I use my stamp on packaging, glossy card or plastic?

Check the exact material, coating and ink before choosing a stamp. Suitable ink and drying requirements depend on the setup. Use our material-test checklist to compare an impression on plain paper with a matching offcut, then check the handling you need. For specialist surfaces or an unsuitable test result, prepare a material-suitability enquiry with the material and cartridge details before ordering.

What ink colours are available?

We offer stamps in a range of ink colours including:

Black
Red
Green
Blue
Violet

If you require a specific colour not listed, please contact us and we'll do our best to help.

How do I order replacement ink pads?

Use our Ink Pad Finder to match your stamp model to a compatible replacement pad. If you cannot identify the model, send us a photograph of the stamp and its markings. Our stamp and ink-pad help guide explains what to check. You can also prepare a pad-identification or stamp-problem email.

Delivery

How long does delivery take?

Delivery time depends on the service selected and starts after despatch. Royal Mail Tracked 48 is typically 2–3 working days after despatch; next-working-day services may be available at checkout. We aim to despatch eligible orders placed before midday on the same working day, but this is not guaranteed. For full details and destination restrictions, read our delivery information.

Do you ship internationally?

International Tracked delivery is listed at £8.95 in our delivery information. Available services and charges are shown at checkout, and delivery times vary by destination. Check international delivery details or contact us before ordering if you have a deadline.

Wholesale & Discounts

Can I get wholesale pricing?

For multiple stamps or a larger business order, request a volume quote with the quantity, designs, impression size and required delivery date. Pricing depends on the products and artwork variations.

Do you offer NHS or student discounts?

We do offer special discounts for eligible customers. Please contact us or check our promotions page for the latest discount codes available.

Returns & Policies

What is your returns policy?

Our voluntary 30-day return offer covers all unused items, including personalised and custom-made stamps. Contact us within 30 days of purchase with your order details to arrange a return. Your statutory rights remain separate from this offer.

Return options depend on the item and the reason for the return. Read our returns and exchanges information and refund policy, or contact our team for help with your order.

What if my stamp is faulty, damaged or not what I ordered?

Contact us as soon as you notice the problem. Include your order number, a description of the issue and relevant photographs, such as the stamp and a test impression on plain paper. We can check the order and explain the next steps.

Your statutory consumer rights for faulty, misdescribed or otherwise non-conforming goods still apply, including to personalised items. Asking you to contact us promptly does not reduce those rights.

Tracking and VAT invoices

How do I track my order?

Use the courier and tracking number from your despatch confirmation. Our tracking page links to Royal Mail, Amazon Shipping and DPD.

Where can I download my VAT invoice?

For eligible UK and EU Shopify checkout orders, open the order link in your confirmation email and find the VAT Invoice section. Read our VAT invoice help if the invoice is not shown or you cannot find your email.

Still Have Questions?

Can't find the answer you're looking for? Get in touch with our team — we're always happy to help!