Returns, faults and your rights
30-day returns on all unused items
Our voluntary 30-day return offer covers all unused items, including personalised and custom-made stamps. Contact us within 30 days of purchase with your order details to arrange a return.
Please include the original packaging where available. This offer is in addition to your statutory rights, which are not limited by the unused-item condition or this 30-day window.
Your statutory consumer rights take precedence over any conflicting return condition. Read our refund policy for statutory cancellation rights, refunds and our additional voluntary return offer.
Before returning any item please contact us on 01695 769113 or email info@stampdesign4u.co.uk for instructions on how to return your item.
Goods made to your specifications or clearly personalised are generally excluded from statutory change-of-mind cancellation rights. This does not affect your rights where the goods are faulty, damaged, misdescribed or otherwise non-conforming, or any additional return promise we have expressly made.
If the goods we deliver are not what you ordered , are damaged or defective, incorrect in quantity, or different than the specification submitted in the original order transaction, please contact us as soon as you notice the problem, with your order details and a description of the issue. This request does not impose a 30-day limit on your statutory consumer rights.
We will on such receipt investigate the circumstances and immediately advise recoverable course of action.
Contact details: 802 Merlin Park, Ringtail Road, Burscough, L40 8JY
The following liability terms apply only to the extent permitted by law. Nothing on this page excludes or restricts statutory consumer rights, remedies or any liability that cannot lawfully be limited.
Subject to that qualification, we will not be liable for indirect or consequential loss, damages or expenses resulting from late or failed delivery.
Subject to the statutory-rights qualification above and only where legally permitted, our liability is limited to the amount paid for the goods and services ordered.
If you have any complaint, or customer service issue, you should submit the same to us at the contact address.
For change-of-mind returns, you pay direct return postage where properly disclosed and legally permitted. For a valid statutory rejection of faulty or non-conforming goods, we bear reasonable return costs. Contact us to arrange the appropriate return method.
Please note, the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.