Keep your stamp making a clear impression
Find the right replacement pad, check a faint or uneven impression, and get help with your existing stamp.
Stamping packaging or an unfamiliar surface? Follow the material-test checklist.
Find my replacement ink padStart with the model number
Look for the brand and model on the stamp body or existing ink cartridge. Similar-looking stamps can use different pads. Match the replacement pad's listed compatibility to your model before ordering.
If you cannot identify it, contact us with a clear photograph of the stamp body, its model markings and the existing pad.
Imprint and Traxx: the fit is one-way
Choose the pad for the model marked on your stamp:
- Imprint 11 pad: fits Imprint 11 and Traxx 9011 stamps.
- Imprint 12 pad: fits Imprint 12 and Traxx 9012 stamps.
- Imprint 13 pad: fits Imprint 13 and Traxx 9013 stamps.
Traxx 9011, 9012 and 9013 cartridges do not fit the corresponding Imprint stamps. If your stamp says Imprint, choose its matching Imprint pad. A similar impression size does not establish cartridge compatibility.
These links are for standard paper-and-card ink. Choose a textile pad separately when you need fabric-marking ink.
Test your stamp on a new material
Before stamping a batch of packaging, cards or labels, check the exact material and finish with your intended stamp and ink. A successful test on one material does not establish suitability for a different coating or supply batch.
- Identify the setup. Note the stamp model, cartridge or ink reference, ink colour and the material name. Ask us before ordering if you need to mark coated or glossy stock, plastic, fabric or another specialist surface.
- Make a plain-paper comparison. Use ordinary uncoated paper on a flat, firm surface and make an impression using your model's normal stamping action. Keep this print so you can compare it with the material test.
- Try a matching offcut. Use spare material with the same coating and finish as the items you plan to stamp. Check small text, logo detail and the reverse side for unwanted show-through. Follow the ink manufacturer's preparation and drying instructions; there is no single drying time for every ink and material.
- Check the intended handling. After the specified drying stage, test the spare sample under the handling you need, such as rubbing, stacking or wrapping. Look for smudging, transfer, spreading and lost detail before marking the rest of the batch. For textile ink, follow its specific fabric preparation and care instructions.
- Pause if the result is unsuitable. If the plain-paper result is clear but the material test smudges or spreads, send us both results and the material details. If both prints are faint or patchy, use the impression-help checks below. Confirm an appropriate stamp and ink setup before switching cartridges or adding bottled ink.
Ask about your material or test result
Tell us the material and coating, the exact ink or cartridge, the result on plain paper and the intended material, how long you left the test, and how the finished item will be handled.
Prepare a material-suitability enquiry
The button opens an email draft for you to complete, review and send. Attach photographs manually if available. If the draft does not open, use our contact page or email info@stampdesign4u.co.uk. The team will check the requirements before confirming a suitable option.
Faint or uneven impressions
- Make a test impression on plain paper on a flat, firm surface.
- Check that you are using the stamp on a material suitable for its ink. Coated, glossy and non-porous surfaces may need a different stamp or specialist ink.
- If the impression is still faint, identify the stamp model and check the compatible replacement pad. If only part of the impression is missing, send us a photograph of the result so we can help assess it.
Do not force a mechanism that is jammed or damaged. Contact us for advice before attempting to dismantle it.
Replacing the ink pad
Use the instructions for your exact model; the release and locking mechanism varies. Check the new cartridge is the correct model and colour before fitting it. Make a test impression after replacement.
For Trodat stamps, the manufacturer's FAQ includes ink-cartridge replacement guidance. If the instructions do not match your model, ask us before proceeding.
Can I add bottled ink?
Only use ink that is explicitly compatible with the exact pad and stamp. A bottle intended for a traditional desk pad is not automatically suitable for a self-inking or pre-inked stamp. Where a model uses a replaceable cartridge, choosing the matching replacement pad avoids guessing at ink compatibility.
Browse replacement pads or stamp inks, and ask us if you are unsure which system you have.
Changing ink colour
Check whether your model supports the colour you need and choose a compatible pad. Previous ink can remain on the rubber, so changing the cartridge may not produce a pure new colour immediately. Ask us before changing colours where an exact colour matters.
Get help with your stamp or ink pad
Choose an email draft below and fill in the details you know. Include the brand and exact model, the material you are stamping and your order number if available.
Prepare a pad-identification email
Your email app opens a draft for you to review and send. Photos are not attached automatically: add clear pictures of the stamp, its model markings, the pad reference and, for a print problem, a test impression on plain paper. You can send the details you have even if you cannot find an order number or model.
If a draft does not open, use our contact page or email info@stampdesign4u.co.uk. For a faulty or incorrect order, see our returns and faulty-item help.
Need another stamp with the same design?
Send us your previous order number, the quantity required and any changes to the wording, logo or ink colour. We will check the details and artwork availability before confirming the next steps. If you do not have the order number, include the email address used for your purchase.
Help with an existing order
Track a delivery · Find your VAT invoice · Contact our team
For a stamp problem, include your order number, model, a photograph of the stamp and a photograph of the impression. This helps us identify the issue without unnecessary back-and-forth.